Shipping policy

At Aurugo, we aim to deliver your orders in a timely and efficient manner. This Shipping Policy outlines how orders are processed, shipped, and delivered within India.

Shipping Locations

  • Aurugo currently ships only within India

  • We do not offer international shipping at this time

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next business day

Delivery Time

  • Estimated delivery time is 5–10 business days, depending on your location

  • Delivery times may vary due to courier service delays, weather conditions, or unforeseen circumstances

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout

  • Any promotional free shipping offers will be communicated on the website

Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS

  • You can use the tracking number to monitor your shipment status

Delays in Delivery

While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control. Aurugo is not liable for delays caused by courier partners or external conditions.

Incorrect or Incomplete Address

  • Customers are responsible for providing accurate and complete shipping information

  • Aurugo is not responsible for failed deliveries due to incorrect or incomplete addresses

Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 7 days of delivery with photos of the issue

  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue

Changes or Cancellations

  • Order changes or cancellations are only possible before the order is shipped

  • Once shipped, orders cannot be modified or canceled