Refund policy
At Aurugo, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
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Items must be unused, in the same condition as received
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Items must be in their original packaging
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Proof of purchase (order confirmation or receipt) is required
Return Process
1. Contact Customer Service
Email us at pritamroy.biz@gmail.com with:
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Your order details
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The reason for the return
2. Shipping and Handling
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Customers are responsible for return shipping costs unless the item is damaged or defective
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Return instructions and the return address will be provided after contacting customer service
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery.
Please include:
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A clear photo of the damaged or defective item
We will arrange either:
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A replacement, or
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A full refund, depending on the situation
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or custom-made items
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Gift cards and vouchers
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Final sale or clearance items
Refund Processing
Once your return is received and inspected, we will notify you via email regarding the status of your refund.
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Approved refunds: Processed within 7–10 business days to your original payment method
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Rejected refunds: You will be notified if the item does not meet return eligibility criteria
Late or Missing Refunds
If you haven’t received your refund within the stated processing time:
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Check your bank account
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Contact your bank or payment provider for processing delays
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If the issue persists, contact us at pritamroy.biz@gmail.com
